Agata Dec is Senior Vice President of Customer Experience at CaptivateIQ, where she leads global customer strategy, including onboarding, success, support, and long-term client engagement. With a strong background in scaling customer experience functions at high-growth SaaS companies, she focuses on building programs that drive adoption, retention, and measurable business impact. Known for her operational rigor and customer-first mindset, Agata partners closely with product and go-to-market teams to ensure a seamless, value-driven experience across the customer lifecycle.